The Greystone Lodge On The River - Hotel in Gatlinburg, Tennessee
Hotel

The Greystone Lodge On The River

Guests park once in the covered garage on their own floor and don't touch the car again — Anakeesta, Ripley's...

Gatlinburg•559 Parkway Gatlinburg TN 37738
9.0
Excellent

TSM Quick Take

Right stay for you?

The Greystone Lodge on the River is an excellent choice for families and couples seeking a convenient downtown Gatlinburg experience, with easy access to major attractions like Ripley’s Aquarium and Anakeesta. The standout feature is the outdoor heated pool with a slide, perfect for kids, alongside complimentary breakfast and river-facing rooms. However, it is located in a busy tourist area, which may not suit those looking for a quiet retreat, and the pricing is mid to upper-mid-range, making it less ideal for budget travelers.

Free: A Local's Guide to the Smokies

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Who it's for

  • Families with kids who want a pool day on a rainy afternoon
  • Couples looking for a convenient base to explore downtown Gatlinburg
  • Visitors planning to explore Gatlinburg primarily on foot

Who it's not for

  • Travelers seeking quiet seclusion due to the busy tourist area
  • Pet owners, as the hotel does not allow pets

Where it sits

Location Strategy

National park

1 mile from the gateway to the Great Smoky Mountains National Park

Downtown

Steps from downtown Gatlinburg attractions

Walkable

Ripley’s Aquarium of the Smokies; Anakeesta; Ole Red; Gatlinburg Space Needle; Gatlinburg Convention Center

Neighborhood feel

Located in a busy tourist corridor with high foot traffic and nearby attractions.

What stands out

Amenity Highlights

Outdoor heated pool with slide

This amenity is available from April to mid-October, providing a fun experience for families.

Free continental breakfast

Guests can enjoy a complimentary breakfast, enhancing the value of their stay.

Rooms with private balconies/patios

Most rooms overlook the river, offering a pleasant view and outdoor space.

Family-owned lodging

The hotel features 241 rooms and suites, providing a personal touch to the guest experience.

In-room amenities

Rooms are equipped with mini fridges, microwaves, and complimentary Wi-Fi for convenience.

Booking decision

Before You Book

Price tier

mid

Likely strong summer and holiday surges; high demand dates may require a 2-night stay and/or first-night deposit.

Heads-up: High-demand dates may require a minimum stay and deposit.

Know before you book

  • Check-in time is 4:00 PM and check-out time is 11:00 AM.
  • The hotel has a non-smoking policy.
  • Pets are not allowed.
  • Free continental breakfast is provided.
  • Complimentary in-room Wi-Fi is available.
  • The outdoor heated pool is seasonal, open from April to mid-October.

Duration

2-3 nights (most guests use it as a base for exploring Gatlinburg and the Smokies)

Price

Affordable rates vary by season - includes free breakfast, parking, and amenities

Best For

Families with kids who want pool access and easy downtown exploring • Couples seeking riverside views without leaving downtown • Budget-conscious travelers wanting included breakfast and free parking

Free: A Local's Guide to the Smokies

8 lesser-known spots most visitors drive right past — Look Rock, The Sinks, Townsend tubing & more. 23-page PDF, instant download.

No spam. Unsubscribe anytime.

Pro tip: Request a river-view room on the upper floors - the sound of the Little Pigeon River drowns out any street noise, and you'll get the best balcony views for watching the sunrise over the water.

About The Greystone Lodge On The River

The Greystone Lodge On The River is a 241-room hotel planted directly on the Parkway in downtown Gatlinburg, about a mile from the gateway to Great Smoky Mountains National Park. Most rooms have private balconies, and the ones in Building C look out over the Little Pigeon River, a quieter counterweight to the tourist corridor out front. It suits families who want a pool afternoon between attractions, couples who want a river view without giving up walkability, and budget-minded travelers drawn to included breakfast and free parking. It holds a 4.4 rating across more than 2,000 Google reviews.

The theme running through those reviews is loyalty. Multiple guests describe returning year after year through the Loyal Lodger program, which earns repeat visitors better rates and $10 toward a future stay — one reviewer counted nine years of it. Others highlight clean, spacious rooms, staff who sort out problems within minutes of a call to the front desk, and the river sounds carrying up to the balcony. Several mention the breakfast buffet as generous, though meatless. One frequent traveler pegged the property closer to a solid mid-tier chain than a four-star hotel, and a few noted tired pillows and squeaky beds.

Covered garage parking is included and sits on your room's floor, so downtown parking never becomes a problem. Breakfast and amenities need no reservation, and towels for the heated pool are available at the fitness center. Elevators and main areas are wheelchair accessible. Pets aren't allowed. Book well ahead for summer and fall foliage season; one Thanksgiving-week guest paid around $220 a night.

Ask for a river view on an upper floor for the best balconies and sunrise. Be aware that some rooms catch an air conditioning vent from the hotel next door, and music from the Margaritaville pool area can carry until roughly 10:30 p.m.

Last checked: January 22, 2026 • Based on 2,063 reviews

Amenities & Features

  • Prime walkable location right off the Parkway—steps to Anakeesta, the aquarium, restaurants, and shops without moving your car
  • Loyal Lodger program that rewards repeat guests with discounts ($10 off future stays), creating a devoted base of multi-year returnees
  • Riverside rooms with private balconies overlooking the river in Building C, offering a quieter retreat from the Parkway action
  • Responsive staff and housekeeping that address issues within minutes of calling the front desk

Insider Tips for The Greystone Lodge On The River

Insider tips

Visitors most often point to Riverside Balcony Rooms, Free Continental Breakfast, and Heated Pool with Waterslide. Covered garage parking is included on your floor - no need to stress about downtown parking.

Bring swimwear for the heated pool, but towels are provided at the fitness center. No reservation needed for breakfast or amenities - everything's included with your stay.

Before you go

Plan around 2-3 nights (most guests use it as a base for exploring Gatlinburg and the Smokies) unless you are only stopping in briefly. Current price guidance on this page is Affordable rates vary by season - includes free breakfast, parking, and amenities.

A website is linked here for direct confirmation of current details.

Highlights

Don't Miss

view

Riverside Balcony Rooms

Wake up to the sound of the Little Pigeon River flowing right outside your window. The river-view balconies are honestly the best part - we spend our mornings out there with coffee watching the water.

food

Free Continental Breakfast

Actually decent breakfast with hot items like biscuits, gravy, and eggs, not just pastries. It's a real money-saver when you're feeding a family, and the quality is better than most hotel breakfasts we've had.

activity

Heated Pool with Waterslide

The outdoor pool stays heated and has a slide that kids absolutely love. Open until 11 PM, so evening swims are possible. Just know there's no hot tub if that's a dealbreaker.

experience

Covered Garage Parking

Park on the same floor as your room in a covered garage - no hunting for spots or worrying about weather. This alone makes downtown Gatlinburg stays so much easier.

experience

Prime Downtown Location

Ripley's Aquarium and Anakeesta are literally across the street, and you're walking distance to everything else. The trolley stop outside means you can explore without moving your car once.

experience

Family Suites with Fireplaces

Spacious family suites come with fireplaces and soaking tubs - great for larger groups or when you want extra space. The suites give you room to spread out after busy days exploring.

Know Before You Go(8 tips)

  • Covered garage parking is included on your floor - no need to stress about downtown parking
  • Bring swimwear for the heated pool, but towels are provided at the fitness center
  • No reservation needed for breakfast or amenities - everything's included with your stay
  • Pool is seasonal (spring/summer focus) though heated when open
  • Elevators and main areas are wheelchair accessible with covered parking

Best Times to Visit The Greystone Lodge On The River

Book well in advance for peak seasons (summer and fall foliage).

01Buzzing
Weekends & Holidays
02Relaxed
Midweek (Tue-Thu)

Tags

Popular

Frequently Asked Questions

How long does a stay at The Greystone Lodge On The River usually take?

Most guests plan on at least one night, since check-in is at 4:00 PM and checkout is at 11:00 AM. If you want time for downtown Gatlinburg, the aquarium, and the Great Smoky Mountains entrance, a 1-2 night stay works well.

What is the best time to visit The Greystone Lodge On The River?

Spring through fall is the most flexible time for a stay, especially if you want the outdoor heated pool with slide, which operates from April to mid-October. Visit early in the day or on weekdays if you want easier parking and a quieter downtown experience.

What should I know about parking and getting around?

The lodge is at 559 Parkway in downtown Gatlinburg, across from Ripley’s Aquarium and near Anakeesta at traffic light #5. You can walk to many restaurants and attractions, and the free trolley stops right outside, so a car is often not needed once you arrive.

What amenities can I expect in the rooms and on-site?

All guest rooms include a refrigerator, and suites include both a microwave and a refrigerator. The hotel also offers free continental breakfast, free Wi-Fi, a 24-hour fitness room for guests 18 and older, an elevator, and an outdoor heated pool with slide in season.

Who is The Greystone Lodge On The River best for?

It is a good fit for travelers who want a central downtown Gatlinburg location with easy walking access to shops, attractions, and trolley service. It also works well for families, couples, and guests needing ADA-accessible rooms, since the hotel is fully compliant and offers accessible rooms and suites.

What should guests expect from the hotel’s policies?

Check-in is at 4:00 PM and checkout is at 11:00 AM. The hotel is non-smoking, does not allow pets, and cancellations must be made at least 48 hours before arrival to avoid the first-night charge plus tax.

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